Production Desk Helpdesk
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Find direct answers about Production Desk, or send us a structured ticket if something is not working.
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Who is Production Desk for?
For people preparing events: lighting and video technicians, crew and production managers. Use one calculator or keep equipment, rental, packing and crew together in a production book.
Can I start now?
Yes, with an account. Production Desk is in Early Access. Some specialist tools are marked beta; check their individual notes when planning. The workspace requires sign-in.
Which tools share data?
Equipment, rental, packing and crew use the same production book. Changing equipment requirements updates rental and packing quantities. Other specialist calculators remain independent.
What can I do with an MVR?
Read fixtures and positions, view embedded 3D models, edit scene data and export an MVR. The viewer needs WebGL. Some files contain no models; missing assets are reported.
Is my plan saved automatically?
It depends on the tool. The production book keeps a local draft on this device; explicitly save it to a project for access elsewhere. Budgets and schedules are saved as files.
Can we edit a production book together?
You can use it through a shared project. There is no live collaborative editing yet. If the project changed since loading, saving is stopped so you can preserve your draft before loading the newer version.
What does it cost?
Free, Premium and existing Lifetime access are supported. The toolbox shows which tools your account can use. Public checkout is not available yet.
A result looks wrong. Where do I report it?
Send a ticket with the tool, your inputs and the expected result. Leave out customer data and credentials. Technical calculations still need professional review before use.
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Tell us what happened and what you expected. Please leave out secrets and customer data.